Shipping & Returns
PROCESSING & SHIPPING TIMES
We offer two shipping options: Standard and Express. Standard delivery typically takes 4-7 business days after the order has been processed and shipped, while Express delivery time is 1-2 business days.
Orders placed by 1 pm GMT+2 on business days will be processed the next day.
Depending on order volume, product availability and ongoing promotions, certain orders may take longer to fulfil, however, we will do our best to get your order out as quickly as possible.
SHIPPING COST
For orders above 99 EUR, we are pleased to offer complimentary worldwide* shipping.
More shipping options are available at check out; their rates can be seen below.
DHL: 2.99 EUR on orders over 50 EUR, 5.90 EUR on orders below 50 EUR.
DHL Express: 3.99 EUR on orders over 50 EUR, 7.99 EUR on orders below 50 EUR.
Fedex Connect Plus: Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR.
Fedex Express: 5.99 EUR on orders over 50 EUR, 9.99 EUR on orders below 50 EUR.
DPD Courier: 1.99 EUR on orders over 50 EUR, 4.90 EUR on orders below 50 EUR.
TAXES AND OTHER DUTIES
There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. CLE Agency is not required to inform customers of such additional costs and is not required to refund such costs to customer.
*WE CURRENTLY DO NOT SHIP TO:
Afghanistan, Andorra, Angola, Armenia, Australia, Azerbaijan, Belarus, Benin, Botswana, Brazil, Burkina Faso, Burma, Burundi, Cameroon, Canary Islands, Canada, Cape Verde, Central African Republic, Chad, Czech Republic, Chile, China, Comoros, Congo, Cook Islands, Costa Rica, Crimea, Cuba, Democratic Republic Of Congo, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falklands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guadeloupe, Guam, Guinea, Guinea Bissau, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Japan, Johnston Island, Kazakhstan, Kenya, Kiribati, KOREA, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mayotte Island, Mexico, Micronesia, Moldova, Mongolia, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, New Guinea, New Zealand, Niger, Nigeria, Niue, NORTH (North Korea), North Macedonia, Palau, Papua, Peru, Philippines, Qatar, Republic of Serbia, Reunion Island, Russia, Rwanda, Saint Pierre Et Miquelon, Saipan, Samoa, San Marino, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Slovakia, Solomon Islands, Somalia, South Sudan, St. Helena, Sudan, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, The Republic Of Yemen, Togo, Tokelau Islands, Tonga, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vatican, Venezuela, Wake Islands, Wallis & Futuna, Zaire, Zambia, Zimbabwe.
Unfortunately, we cannot deliver to PO boxes.
RETURNS
You can return your purchase within 14 days of receiving it by mailing it back to the address below. The goods must be unused and undamaged.
CLE Agency, SIA.
Leonīda Paegles iela 3A-14, Sigulda, Siguldas nov., LV-2150, Latvia
We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it’s value will be retracted from your refund.
RETURN OF DAMAGED PRODUCTS
If you received damaged products, please contact us by e-mail: contact@pawchau.com
MORE QUESTIONS?
If you have any questions regarding shipping or returns, please contact as at contact@pawchau.com